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Scoop Team Member

Primary Responsibilities
  • Ensure that all of our products are served to the customers as instructed in the Employee Handbook, and/or by the Manager.

  • Ensure total customer satisfaction with friendly, timely service and proper product handling.

  • Learn all procedures and standards outlined in the Employee Handbook and/or by the Manager, with an added emphasis on ergonomics and safety for scooping and other work functions.

  • Provide assistance in the daily operations for their shift including customer service, store & staff appearance, cleanliness, compliance with all safety and operating standards, merchandising and inventory of waffle cones, drinks, toppings and other products.
  • Ensure that all opening and closing procedures are followed and executed in a timely manner.

  • Ensure proper product portioning through daily scoop practice.
  • Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and debit/visa transactions.

  • Support the implementation of the store-marketing plan with an emphasis on marketing efforts as posted on our website and through social media outlets.
Secondary Responsibilities
  • Scooper: Scoop all menu items, knowledgeable of all ice cream flavour ingredients, accurate cash handling and register procedures, while providing excellent customer service.

  • Runner: Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.

  • Cleaner: This position involves the cleaning of the designated areas including picking up papers, washing table tops, emptying the garbage and providing any further assistance.

  • Flavour Coach: This position provides assistance to our customers by providing them with menu item or flavour ingredient information.


If you answer "yes" to the following questions:

  • Are you a happy & positive person?

  • Are you 18 years or older?

  • Willing to work in the evenings and weekends?

Then please send an email to and mention Scoop Team Member Application in the subject line. You can also visit us at the store to drop off your resume in person.

Thanks for your interest in joining our team! Please note that due to the volume of applicants we receive, we are only able to respond to those who qualify for an in-person interview.

  • Strong mathematics skills; comfortable handling money and counting back change.

  • Excellent communication (both verbal and written) and interpersonal skills.

  • Ability to work independently. A self starter.

  • Ability to handle a wide variety of tasks at one time while serving customers.

  • Highly organized, energetic, team oriented individual with a positive “can–do” attitude and a strong commitment to outstanding customer service.

  • Physical aspects of the job include; oversize merchandise handling, supply inventory and restocking, general cleaning and maintenance, and standing for up to 8 hours per day.

  • Store is open 7 days per week, daytime and evening hours; individual will need to work nights, weekends, extended hours and/or holidays.

Because we make all of our product on-site using proprietary recipes and ingredients, all employees and agents of Summer's will agree to our confidentiality and non-compete requirements.

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