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shift manager

To work as Shift Manager, leading the scoop team by performing a variety of duties including new hire training, acting as liasion between the Company and its vendors, as well as the customer and the scoop team.  The Shift Manager is accountable for the performance of the staff, the overall operation of the store, and leads the team by example.

Primary Responsibilities
Secondary Responsibilities
  • Responsible for opening and/or closing the store

  • Ensures the secure handling of cash in the register and reserves throughout the day

  • Leads by example: motivates, teaches, evaluates and develops team members by taking initiative and delivering outstanding customer service through positive leadership behaviour

  • Manages the store appearance, maintenance and atmosphere by completing and delegating tasks found on the “Daily Checklist” of items

  • Ensures product and paper goods are fully stocked, responsible for inventory levels

  • Consistently controls food and labour costs

  • Maintains store security and a safe working environment for employees and customers

  • Acts through a customer relationship lens; able to maintain effective relationships with customers by gaining trust and respect

  • Able to create a team willing to provide top-notch customer service with service ability, quality and emotional connections

  • Additional duties as assigned

Fulfill all added responsibilities of scoopers including, but not limited to, the following:

  • Scooper: Scoop all menu items, knowledgeable of all ice cream flavour ingredients, accurate cash handling and register procedures, while providing excellent customer service.

  • Cone Maker: Make all needed fresh baked waffle cones to the scoop lines by learning to use the waffle burners (four at one time). Accurate portion control and speed are essential in the position.

  • Runner: Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.

  • Cleaner: This position involves the cleaning of the designated areas including picking up papers, washing table tops, emptying the garbage and providing any further assistance.

  • Flavour Coach: This position provides assistance to our customers by providing them with menu item or flavour ingredient information.

  • Strong mathematics skills; comfortable handling money and counting back change.

  • Excellent communication (both verbal and written) and interpersonal skills.

  • Ability to work independently. A self starter.

  • Ability to handle a wide variety of tasks at one time while serving customers.

  • Highly organized, energetic, team oriented individual with a positive “can–do” attitude and a strong commitment to outstanding customer service.

  • Physical aspects of the job include; oversize merchandise handling, supply inventory and restocking, general cleaning and maintenance, and standing for up to 8 hours per day.

  • Store is open 7 days per week, daytime and evening hours; individual will need to work nights, weekends, extended hours and/or holidays.


If you answer "yes" to the following questions:

  • Are you a happy & positive person?

  • Are you 18 years or older?

  • Willing to work in the evenings and weekends?

Then please send an email to and mention Shift Manager Application in the subject line. You can also visit us at the store to drop off your resume in person.

Thanks for your interest in joining our team! Please note that due to the volume of applicants we receive, we are only able to respond to those who qualify for an in-person interview.

Because we make all of our product on-site using proprietary recipes and ingredients, all employees and agents of Summer's will agree to our confidentiality and non-compete requirements.

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